A. Return Policy

Contact the ecwiv.com official phone number or official email within 24 hours of receiving the product for your complaint. Grocery checks any product as soon as it is received Take it. Then if any product is damaged or damaged, immediately submit your complaint by talking to our official phone number or sales representative. Delivery of damaged grocery items within 5 days from the date of delivery. In case of virtue of all other items it may take 10/15 days or more.

B. Refund Policy

After receiving the product, in case of product problems (such as: product broken, torn, wrong size, product not working, product does not match the image, etc.

you can get a full refund of the purchased product subject to the following conditions.

* You have to mail to complain@Ecwiv.com within maximum 48 hours after receiving the delivery.

* In case of refund, the product must be in complete undamaged condition with the box.You must return the product to Ecwiv office at your own risk within a maximum of 7 working days.

*In case of payment, if the product is not in stock or the buyer is not willing to take it, By canceling the order from the number or bank account from which advance or payment was made after receiving the product, That number, or bank account refund will be done.

*** Our refunds and replacements are not applicable on any offer.

Special Note:

*** Free delivery is not applicable on offer orders.

* Our complaints team will call you for any complaints related to products and services. For this we would like to keep you active on the phone until your complaint is resolved.

If the number given in your contact is not active, an alternate number must be active. For refund you need to tell us the method of refund. We will consider your complaint resolved if we do not receive any response from you by phone or email within 18 working days.

Note:

*** Ecwiv reserves the right to cancel your order at any time due to unavoidable reasons even after order confirmation. In this case, if the advance price is paid, the necessary information for the refund (Bikash No./Rocket No./Card No. etc.) and if you do not receive it after giving the courier for the product delivery, maximum 7 days in the case of Bikash after the product is returned to Ecwiv from the said courier and in the case of online card.

In this case money will be refunded within 10 days.