Introduction

Ecwiv is a modern e-commerce platform that provides a safe and convenient shopping experience for customers. Our goal is to ensure high-quality products and reliable services.

These terms and conditions outline the rules and regulations for using our website and services. By using Ecwiv's services, you agree to abide by these terms.

---

1. Account Registration & Usage Terms

1.1. Account Creation & Usage Rules

✅ To create an account on Ecwiv, you must:

Provide accurate and valid personal details (name, address, phone number, email, etc.).

Be at least 18 years old.

Provide a valid mobile number and email address.

⚠ Prohibited Activities:
❌ Creating an account with false information.
❌ Using someone else’s identity to create an account.
❌ Managing multiple accounts fraudulently.

🔐 Account Security:

Keeping your account credentials secure is your responsibility.

If any suspicious activity is detected, Ecwiv reserves the right to suspend or permanently ban the account.

---

2. Authorized & Prohibited Activities

✅ Authorized Activities on Ecwiv:

Purchasing and selling legitimate products.

Ensuring safe and legal transactions.

Following Ecwiv’s business policies.

❌ Prohibited Activities on Ecwiv:

Placing fake or fraudulent orders.

Providing false information about products or transactions.

Engaging in criminal transactions or suspicious activities.

Posting unauthorized advertisements, spamming, or committing fraud on the platform.

⚠ Ecwiv reserves the right to take immediate action if any suspicious activity is detected.

---

3. Product Pricing, Ordering & Payment Methods

3.1. Product Pricing

Prices are determined based on the market value and are subject to change.

Discounts, offers, or cashback promotions may be available on selected products.

3.2. Payment Methods

For Domestic Orders (Bangladesh):

✅ Accepted Payment Methods:

Cash on Delivery (COD) (available for selected products only).

Mobile Banking: Bkash, Nagad, Rocket.

Bank Transfer & Online Payment Gateways.

For International Orders:

✅ Ecwiv supports international payment through:

Visa Card, MasterCard, and Credit Card via international payment gateways.

PayPal or other approved international payment options (if applicable).

All international transactions must be prepaid; Cash on Delivery (COD) is not available for international orders.

⚠ All transactions on Ecwiv are encrypted (SSL Secured) and processed through a secure server.

---

4. Order Tracking & Delivery Policy

✅ 4.1. Order Tracking:

Customers can track their order status by logging into their Ecwiv account.

Order updates will be sent via SMS, email, or app notifications.

✅ 4.2. Delivery Timeframes:

For Domestic Orders (Bangladesh): 3-5 business days.

For International Orders: 10-20 business days (varies by country).

---

5. Return, Refund & Exchange Policy

✅ 5.1. Return Policy:

Returns are accepted within 7 days if the wrong, damaged, or defective product is received.

Used or personal care items are non-returnable.

✅ 5.2. Refund & Exchange Policy:

Refunds will be processed within 7-14 business days after product verification.

Exchanges will be made based on stock availability.

---

6. 24/7 Customer Support & Contact Information

✅ Our customer support is available 24/7 for any assistance.
✅ WhatsApp service is available 24 hours a day for customer inquiries.

📧 Email: ecwiv.online@gmail.com
📞 Hotline: +8801879093032
💬 WhatsApp: +8801879093032

---

7. Privacy & Security Policy

✅ Ecwiv strictly protects customer information and does not share it with third parties.
✅ All transactions are encrypted and securely processed through certified payment gateways.

---

8. Rights to Modify Terms & Conditions

✅ Ecwiv reserves the right to modify, amend, or update these terms at any time.
✅ Updated terms will be effective upon publication on our website.

Cookies Policy for Ecwiv

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. These files help improve your browsing experience by remembering your preferences, login details, and shopping cart items.

How We Use Cookies

At Ecwiv, we use cookies for the following purposes:

✅ Essential Cookies: Enable website functionality (e.g., login, checkout).
✅ Performance Cookies: Analyze site traffic and improve user experience.
✅ Marketing Cookies: Personalize ads and promotions based on browsing history.
✅ Security Cookies: Protect user accounts and prevent fraudulent activities.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect your browsing experience and limit some website functions.

Third-Party Cookies

We may use third-party services (e.g., Google Analytics, Facebook Pixel) that set cookies for tracking website performance and advertising effectiveness.

Policy Updates

Ecwiv reserves the right to update this Cookies Policy. Any changes will be published on our website.

For more details, contact us at: support@ecwiv.com